Get Updated with Classes: January 2017

Intro

Jump start (Questioning technique)

What do you do during Songkran Festival?

Well, many of you may enjoy splashing water to one another. Some may go to the temple to make merits. What about pouring water to the elders? (Have you ever done this before?)

Why

Well, because it is a very good tradition, I would like to walk you through the benefits of pouring water to the elders.

Topic

And that is my topic today.

~~Greeting~~; self intro

My name is XXXX.

What: Preview

Today I am going to divide my talk into 2 main parts. I will start with the benefits for ourselves. And then I will move on to the benefits for others.

How

My talk will last about 2 minutes.

Signal

So, let’s get started.

Body

1. The first point that I will cover is the benefits for ourselves. When we pour the water to the elders, we show our respect. In return, we will feel calm and blessed inside our heart and soul. For example, when you get up in the morning, you take the jasmine water and the garland to your parents. After that, you will feel happy all day long. Or even all year long.

2. Now, let’s move to the second point which is about the benefits to others. When the parents receive the jasmine water and flowers from their children, they will feel blessed, impressed, and loved. This also leads to a close relationship in the family.

Conclusion

Signal

Well, these are the two benefits that I want to bring up.

Summary: Review

The first one was the benefits for ourselves, and the second one was the benefits to others such as your family.

Finish with a bang

Before I will end my talk, I would like to leave you with a Thai proverb that “Parents are the monks in your own home.” And therefore you should show them great respect.

College of Tourism and Hospitality

Sripatum University

ENG233 English for Room Division Operations

Course Outline: Second Semester 2016

Course Description

The use of communicative English in the room division context, focusing on vocabulary and expressions often found in the front office and housekeeping divisions. Documentation formulations regarding the room division operations are included.

Course Objectives

After having studied the course, students should be able to

1. Have knowledge of vocabulary and expressions, and able to use them create sentences under the context of room division operations,

2. Communicate with confidence within the area of front office and housekeeping operations.

Course Policies

Students’ contribution and participation in in-class activities are the focus of the course. Therefore, students are expected to keep up with the course plan as specified in the tentative schedule. Individual, pair, and group works are employed throughout the course to provide students with opportunities to practice their presentation skills. Lectures and explanations are also available for the language purposes and the clarification of technical terms.

Course Material

Utawanit. K. (2013). Communicative English for Hotel Personnel. Bangkok: Thammasat University Press.

Time and Venue

Wednesdays, 15.00 – 16.40 hours, room 11-1101

Thursdays, 15.00 – 16.40 hours, room 11-805

Course Evaluation

Attendance 5 points

Presentation Project 1 10 points

Presentation Project 2 10 points

Term Report 15 points

Midterm examination 30 points

Final Examination 30 points

Total 100 points

Students are required to have at least 80 percent attendance (maximum 6 absences allowed) in order to be eligible to take the final examination.

Grading Criterion

80-100 A 60-64 C

75-79 B+ 55-59 D+

70-74 B 50-54 D

65-69 C+ 0-49 F

Tentative Class Schedule

Weeks	Dates	Contents	Remarks
1	11-12 Jan	Orientation Handout: In-room amenities and facilities Handout: Front office facilities
2	18-19 Jan	Part 1: The Reception Unit 1: Taking a Reservation by Phone 1.1 Accepting a reservation 1.2 Giving information about the hotel 1.3 The client doesn’t know how long he’ll be staying 1.4 Getting details of arrival
3	25-26 Jan	Unit 2: At the Reception Desk 2.1 Checking in 2.2 Helping to fill in the registration form 2.3 Dealing with a reservation problem 2.4 Extending a reservation
4	1-2 Feb	Unit 3: The Cashier 3.1 Changing money 3.2 Paying in cash 3.3 Paying with traveller’ cheques 3.4 Paying with a credit card
5	8-9 Feb	3.5 Paying with a personal cheque 3.6 Not accepting a personal cheque
6	15-16 Feb	Presentation Project 1*
7	22-23 Feb	Course wrap up
8	27 Feb-3 Mar	Midterm Examination	Date to be announced
9	8-9 Mar	Part 2: The Information Unit 1: Giving and Taking Messages 1.1 Taking a message by phone 1.2 Leaving a message at the information desk 1.3 Sending someone up to a room 1.4 Dealing with an emergency
10	15-16 Mar	Unit 2: Services 2.1 Changing an airline ticket 2.2 Wanting to go sightseeing 2.3 Finding a good restaurant 2.4 Sending a letter 2.5 Shopping at a hotel arcade
11	22-23 Mar	Unit 3: Giving Someone Directions 3.1 Telling the way to the bank 3.2 Telling the way to the post office 3.3 Telling the way to the shopping center 3.4 Telling the way to the Grand Palace
12	29-30 Mar	Part 4: The Telephone Unit 1: Switchboard Operator 1.1 Taking an incoming call 1.2 Making a long distance call 1.3 Waking the client up
13	5-6 Apr	Unit 2: Room Service 2.1 Ordering breakfast 2.2 Ordering some drinks	6 Apr (Chakri Day)
14	10-14 Apr	n/a	6-17 Apr. (Songkran Festival and Family Day)
15	19-20 Apr	Unit 3: The Housekeeper 3.1 Laundry 3.2 Asking for some more towels and extra pillows 3.3 Dealing with complaints
16	26-27 Apr	Presentation Project 2**
17	3-4 May	Term Report Presentation*** Course Wrap up	1 May (Labour Day) 5 May (Coronation Day)
18		Final Examination	Date to be announced

Presentation Project 1*

Objectives: 1. To demonstrate the vocabulary bank and expressions used in the reception context

2. To show the communication effectiveness when conversing in the

reception context

Type of activity: Pair work (2 students)

Duration: Approx. 10 minutes

Directions: 1. Students create a scenario relating to the reception operations.

2. Students plan a theme of their presentation.

3. Students create a script of a monolog and/or a dialog using appropriate words and expressions

4. Students rehearse their presentation to ensure the flow, sequence, verbal and non-verbal languages.

5. Students make and edit the video clip of their presentation and submit it online.

6. Students perform their presentation in front of the class.

Evaluation: The full score is 10 points. (5 points for the video clip, and 5 points for the live presentation)

The scoring is based on the communication effectiveness which can be divided into

Language fluency = 2 points,

Content creativity and appropriateness = 2 points,

Language accuracy = 1 point.

Presentation Project 2**

Objectives: 1. To demonstrate the vocabulary bank and expressions used in the front office services

2. To show the communication effectiveness when conversing in the front office context

Type of activity: Pair work (2 students)

Duration: Approx. 10 minutes

Directions: 1. Students create a scenario relating to the reception operations.

2. Students plan a theme of their presentation.

3. Students create a script of a monolog and/or dialog using appropriate words and expressions

4. Students rehearse their presentation to ensure the flow, sequence, verbal and non-verbal languages.

5. Students make and edit the video clip of their presentation and submit it online.

6. Students perform their presentation in front of the class.

Evaluation: The full score is 10 points. (5 points for the video clip, and 5 points for the live presentation)

The scoring is based on the communication effectiveness which can be divided into

Language fluency = 2 points,

Content creativity and appropriateness = 2 points,

Language accuracy = 1 point.

Term Report***

Objectives: 1. To demonstrate the vocabulary bank and expressions used in the room division context as a whole

2. To encourage students to experience authentic experiences in the field of room operations

3. To show the communication skills in terms of writing and speaking

Type of activity: Group work (3 students)

Duration: Approx. 10 minutes for the presentation

Directions: 1. Students select a position within the hotel room operations (front office and housekeeping).

2. Students design and make an outline of their report paper. This may include their job description, their working routines, helpful tips for the job, and so on.

3. Students prepare a series of questions to interview the hotel personnel of their interests.

4. Students digest the information and create their term paper.

5. Students submit the term paper on the designated date.

6. Students make a presentation of their term paper in front of the class.
7. Each student is to be asked a series of questions by the instructor regarding the hotel position they present. (5 points)

Evaluation: The full score is 10 points. (5 points for the paper; points for the live presentation; 5 points for individual questions)

The scoring is based on the communication effectiveness which can be divided into

Language fluency = 2 points,

Content creativity and appropriateness = 2 points,

Language accuracy = 1 point.

Get Updated with Classes

Tuesday, January 31, 2017

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Tuesday, January 24, 2017

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Tuesday, January 10, 2017

ENG233 Course Syllabus

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